Insurers and assistance companies: medical transport on your behalf
You need to bring an insured person home or move them to a better-suited hospital. We take the case from your case manager, organise the medical transport by air and send you the reports and the invoice your file requires.
What we offer case managers
One contact, 24/7
A coordinator assigned to the case, reachable at any time, who keeps you informed of each step and of any change.
Medical assessment
Our medical team reviews the case with the treating doctor and proposes the transport and the level of care.
Itemised quote
A written quote, broken down by item, with the operator of the aircraft named, for your approval.
Guarantee of payment and billing
We organise the transport on the basis of your guarantee of payment, so that the patient’s family does not have to advance the cost. After the mission, you receive an itemised invoice matching the accepted quote.
Our terms for insurers and assistance companies: [payment terms for insurers: invoicing, payment period, currency].
The reports you receive
- The medical assessment before the transport and the proposed medical plan.
- The confirmation of the receiving hospital and the transport schedule.
- The transfer report at the handover to the receiving team.
- [Other documents provided by the company, to be confirmed: flight report, proof of delivery, photos of documents.]
Medical information is exchanged through [secure channel used to exchange medical documents], never through ordinary email.
How to send us a case
- Fill in the quote form, choosing “I am an insurer or an assistance company”, or call us.
- Give us your case number, the status of the guarantee of payment, the patient’s location and destination, their condition in a few words and their mobility.
- Send us the treating doctor’s contact details: our medical team contacts them directly.
- Approve the quote. We then organise the transport and keep you informed until the handover.
The organisation is detailed in how a medical repatriation works.
The routes we cover
We cover routes from North Africa (Morocco, Algeria, Tunisia), West Africa (Senegal, Côte d’Ivoire, Mali) and Central Africa (Cameroon, Gabon, DR Congo) towards France and Belgium, and from France and Spain to Morocco. Routes from Africa to Europe involve landing permits, airport opening hours, visas and health formalities, which we handle for each mission: see our guide to medical repatriation from Africa. Our services are described in our services, and each route in our route pages.
[Insurers and assistance companies that have agreed in writing to be named.]
Questions from insurers
Can you work with our own medical team?
Yes. Our medical team works with your medical advisers and with the treating doctor, and the medical plan is shared with you before the transport.
How fast do you send a quote?
[Usual time to send a quote to insurers.] For an urgent case, call us directly.
Who operates the aircraft?
[Operator(s) of the aircraft and their air operator certificate, or “our own aircraft”]. The operator’s name appears on every quote.
How do you protect the patient’s data?
Health information is reserved for our medical team and the people who need it for the transport, and exchanged through a secure channel. See our privacy policy.
A case to entrust to us?
Send us the case number and the essential information, or call us for an urgent transport.